FAQ

FAQ - Flare Shades

Frequently Asked Questions

1. What types of home goods do you offer?

We offer a wide range of home goods including kitchenware, home decor, bedding, storage solutions, and cleaning supplies to help you create a comfortable and stylish living space.

2. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment’s progress through our tracking page.

3. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the items in their original condition within 30 days for a full refund or exchange.

4. Do you offer international shipping?

Yes, we ship internationally to various destinations. Shipping rates and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.

5. How do I determine my correct size for bedding products?

We provide detailed size guides on our product pages. You can measure your mattress or existing bedding and refer to our size chart to find the perfect fit.

6. Can I customize my home decor items?

Currently, we do not offer customization options. However, we have a diverse selection of styles and colors to suit your personal taste.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. You can choose your preferred payment method during checkout.

8. How do I clean and maintain my kitchenware?

Cleaning instructions vary by product. Please refer to the care instructions provided with each item. Generally, most kitchenware can be cleaned with mild soap and water. For specific care, please visit our Care Instructions page.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support at contact@flarexx.com within 7 days of receiving your order for assistance.

10. Do you offer a warranty on your products?

Yes, most of our products come with a one-year warranty covering manufacturing defects. Please refer to our Warranty Policy for more information.

11. How long does shipping take within the USA?

Shipping within the USA typically takes between 3 to 7 business days after your order has been processed and shipped.

12. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately at contact@flarexx.com. We will do our best to accommodate your request before your order is shipped.

13. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.

14. How do I contact customer support?

You can reach our customer support team via email at contact@flarexx.com or by phone at +1 838-435-6192. We are available Monday to Friday, 9 AM to 5 PM EST.

15. Are your products eco-friendly?

Yes, we are committed to sustainability. Many of our products are made from eco-friendly materials and processes. Please check the product descriptions for specific details.

16. Can I purchase a gift card?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website and send them to your loved ones.

17. How do I create an account?

To create an account, click on the "Sign In" link at the top right corner of our website and follow the instructions to register using your email address.

18. What should I do if I forgot my account password?

If you forgot your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it. If you encounter any issues, please contact our support team at contact@flarexx.com.

19. Do you offer bulk purchase discounts?

Yes, we offer discounts for bulk purchases. Please contact our sales team at contact@flarexx.com for more information.

20. How do I know if my order has been successfully placed?

After placing your order, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us at contact@flarexx.com.